Returns Policy

At Red Vault, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Easy Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase (order confirmation or receipt) is required

Return Process

Returning an item is simple:

Contact our support team with your order number and reason for return.
Our team will review your request and provide return instructions.
Send the item back following the instructions provided.
Once we receive and inspect the item, we will process your refund or replacement.

Refunds

After we receive and inspect your return, your refund will be processed. The amount will be refunded to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange a replacement or refund as quickly as possible.

Non-Returnable Items

Some items may not be eligible for return, including:

Items marked as final sale
Used or damaged items not due to our error

Need Help?

If you have any questions about returns, our support team is happy to assist you.